Frequently Asked Questions

Q: Where can I find a description of the different wood species?

A: At the bottom of this page here.

 

Q: What forms of payment does H-Cubed Specialties accept?

A: The order forms on this site are processed using PayPal. Paypal currently accepts major credit cards, guest checkout and standard PayPal accounts.

 

Q: What is "Solid Surface" material?

A: Solid Surface material is a generic name given to product like Dupont's Corian line of materials. Solid surface is generally a blend of minerals and plastic and its most common use is for kitchen counter tops. It is incredibly durable and is an ideal material for exterior signs.

 

Q: I don't see a way to customize the item I am considering purchasing. How can I inform you?

A: Try contacting us.

 

Q: Do you accept returns?

A: For products that are customized with engravings, monograms, etc we do not accept returns.

 

Q: When can I expect my order?

A: While manufacturing time will vary by product, almost all order can be expected to ship within a week or ordering.

 

Q: How long does it take to produce custom items?

A: Typically between 5 and 10 days.

 

Q: I live nearby, do you offer delivery services?

A: We currently do not offer any delivery services.

 

Q: Why does the wood I received not look like the pictures you have on your order page?

A: Wood is a natural material, and as such, subject to the natural variation we see in the world. Not every tree grows in the same location, at the same time and under the same conditions. We have tried to provide accurate and typical photos of the woods we offer, but minor differences should be expected. Having said that, we are more than happy to provide you with a photo of the wood we will use for your order before production begins.

 

Q: How can I hire the services of H-Cubed Specialties?

A: Check out this page

 

Q: Are other colors available for engraving colors, backgrounds, etc?

A: Absolutely...just contact us for a specialization request.

 

Q: Can I request a particular kind of finish for my order?

A: Certainly. While we are happy to use a different kind of finish, please understand that it will remain our choice as to what particular brand of finish we use.

Wood Descriptions

Red Oak

Heartwood is a light to medium brown, commonly with a reddish cast. Nearly white to light brown sapwood is not always sharply demarcated from the heartwood. Quartersawn sections display prominent ray fleck patterns. Conversely, White Oak tends to be slightly more olive-colored, but is by no means a reliable method of determining the type of oak.

Hard Maple

Unlike most other hardwoods, the sapwood of Hard Maple lumber is most commonly used rather than its heartwood. Sapwood color ranges from nearly white, to an off-white cream color, sometimes with a reddish or golden hue. The heartwood tends to be a darker reddish brown. Birdseye Maple is a figure found most commonly in Hard Maple, though it’s also found less frequently in other species. Hard Maple can also be seen with curly or quilted grain patterns.

Cherry

Heartwood is a light pinkish brown when freshly cut, darkening to a medium reddish brown with time and upon exposure to light. Sapwood is a pale yellowish color.

Walnut

Heartwood can range from a lighter pale brown to a dark chocolate brown with darker brown streaks. Color can sometimes have a grey, purple, or reddish cast. Sapwood is pale yellow-gray to nearly white. Figured grain patterns such as curl, crotch, and burl are also seen.

Sapele

Heartwood is a golden to dark reddish brown. Color tends to darken with age. Besides the common ribbon pattern seen on quartersawn boards, Sapele is also known for a wide variety of  other figured grain patterns, such as: pommele, quilted, mottled, wavy, beeswing, and fiddleback.

Spanish Cedar

Heartwood is a relatively uniform  light pinkish to reddish brown; colors tend to darken with age. Random pockets of gum and natural oils are commonly present. Grain patterning and figure tends to be somewhat bland.

Paduak

Heartwood color can vary, ranging from a pale pinkish orange to a deep brownish red. Most pieces tend to start reddish orange when freshly cut, darkening substantially over time to a reddish/purplish brown (some lighter pieces age to a grayish brown).

Makore

Heartwood pink or reddish brown, sometimes with streaks of mild color variation. Yellowish sapwood can be two to three inches wide, and is clearly demarcated from the heartwood. Figured grain patterns (such as mottled or curly) are a common occurrence.

 

 

 

 

 

 

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